Shipping & Returns

UK Delivery:

Your purchase will be processed within 24hrs of placing your order. We aim to provide a fast shipping service, but please allow up  to 3-5 working days for delivery of your order. We can operate a next day delivery service under certain circumstances via the sales office.

Standard UK Delivery

Our standard UK delivery charge is £3.95 per orders up to 1Kg. For orders of 1kg and above, the standard charge of £4.99 will apply

Non-Standard UK Delivery Items

Some items carry and additional charge, this could be for several reasons, for example the item could be made to order, a larger items or is extra fragile. The additional delivery charge (on top of the standard £4.99) per item are; £5.50 Special Delivery 1 £10 Special Delivery 2 £15 Special Delivery 3 The product page for the item will identify if the product has additional delivery charges. Larger or made to order items may have delivery restrictions, please check the item description.

DELIVERY TIMES

All non-bulky, standard items are delivered within the UK in up to 5 working days.  If there is no one there to receive the order, our couriers will leave a card for you to call to arrange another delivery time. Personalised items generally take up to 28 days but more specific information will be given on the individual product page. All our large and heavier items require special handling (see below). Non-Standard UK Delivery Items Items with the below delivery symbols in their description have non standard delivery times. Most of these items are available to UK mainland only addresses so please check in the item description for approximate delivery times and any delivery restrictions. The Highlands, N. Ireland and other UK islands may take an extra day. Royal Mail Express Delivery charges apply. Please note that a signature is required on receipt.

RETURNS

DAMAGED OR INCOMPLETE GOODS
Mappamundi has a strict RETURNS policy. You may return your purchase if damaged in transit or incomplete or damaged upon receipt only if you have notified us with within 7 days of receiving your order. However, contact with our office by telephone or email is required before any acceptance of returned items can be considered. In these circumstances we are liable for carriage costs but only by Royal Mail first class service unless otherwise agreed. In these circumstances we can either offer a replacement or a refund. It is the customers responsibility to return the unwanted items to the returns address provided within a reasonable and practical timeframe agreed with Mappamundi, otherwise we will require the customer to cover our costs of recovering the item(s). For more information please refer to the office of fair trading at the following web address http://www.oft.gov.uk/

UNWANTED ITEMS
It is your right as a consumer to return any unwanted items providing you notify our office within 7 working days of receiving your order. However, contact with our office by telephone is required before any acceptance of returned items can be considered. In these circumstances you are liable for carriage costs. It is the customers responsibility to return the unwanted items to the returns address provided within a reasonable and practical timeframe agreed with Mappamundi, otherwise we will require the customer to cover our costs of recovering the item(s). For more information please refer to the office of fair trading at the following web address http://www.oft.gov.uk/


INSURANCE
Royal Mail offers as standard, compensation cover for loss or damage up to £32 or market value (whichever is the lower).


Non UK INTERNATIONAL Delivery

Your purchase will be processed within 24hrs of placing your order. We ship worldwide to most countries. If a shipping option is not offered to you during checkout then we do not ship to your country.

For shipping outside the UK we use the following (please note the package weight restrictions). Delivery times are not guaranteed.


Airmail - We aim to deliver to European destinations within three working days and worldwide within five

1. Airsure
2. International signed for (Airmail)
3. International signed for (surface)